Shipping & returns

**Delivery Timelines & Destinations**

**Expected Delivery Time for Orders in Canada**

Expected Delivery Time:

1.  5 to 12 Business Days

**Expected Delivery Time for International Orders**

Delivery times for orders shipped outside of Canada will vary as they are subject to customs processing. The duration depends on the product and the customs clearance time. Expedited shipping is offered exclusively within Canada, with some exceptions for products shipped to the United States.

For orders shipped outside of Canada and the USA, customers may incur additional taxes and border charges, which are the customer's responsibility to pay.

**Shipping Coverage**

We are pleased to announce that we ship exclusively within Canada and the USA.

**Expedited Shipping Availability**

Expedited shipping is available for orders within Canada and the USA and a select list of products. This option can be found as a special selection on individual product pages.

**Shipping Costs**

**Free Shipping Offer**

We provide free shipping to our USA customers on selected products. Free shipping tags are displayed on individual product pages.

**Shipping Costs For Canada**

The shipping cost is calculated for each order displayed on product pages. 

**Shipping Costs to the USA**

The shipping cost is calculated for each order displayed on product pages. We also offer free shipping on select products, displaying such offers on individual product pages. 

**Pet Product Shipping within Canada**

Extra charges may apply based on the item's weight and dimensions, calculated using the shipping tool provided on the product page. Our pet products are dispatched from a warehouse in the United States.

- **USA Shipping Durations**

  - 5-10 business days with tracking. Orders are shipped via Canada Post/USPS. Evolution walkers are shipped to the United States via UPS at an additional cost, which will be emailed after placing the order. The cost is based on the walker's weight and dimensions.

**Return Policy**

**USA Customers**

We offer a 30-business-day return policy with no restocking fee for our USA customers.

**General Returns**

Canadian customers can return unused products in their original packaging for a refund within 30 days of receipt. We offer a 100% money-back guarantee for defective products or if the incorrect product was shipped. For product replacements, items must be returned in original packaging and resalable condition at the customer's expense. Replacement products are shipped at no additional cost. A 15% restocking fee applies for returns due to:

- Incorrect purchases by the customer.

- Customer dissatisfaction with the product within 30 days.

- The customer provided the incorrect shipping address during online ordering.

Products must be returned at the customer's expense, and return instructions will be provided via email.

**Defective Items**

For items with manufacturing defects, please arrange a return within 30 days from the invoice date. Note that defects from wear and tear are not covered.

**Non-Returnable Items**

Due to safety and health regulations, we cannot accept returns on:

- Sterile products

- Clothing or garments worn close to the body

- Medical devices and equipment

- Diagnostic items

- Incontinence products

- Sleep surfaces

- OTC Medicines

**Arranging a Return**

To initiate a return, please email us at orders@medsforpet.com, and we will provide instructions within two business days.

**Need Further Assistance?**

For more questions, feel free to call us at 1-877-333-4111.